Nellis Finance has innovated how customer service is provided to better serve the Nellis and Creech community. The Nellis Chat Bot is a new, time-efficient way to handle your finance needs from any location.

This streamlined program allows the Nellis finance team to address your specific issues faster without having to go into the Finance office.  

Customers are able to speak directly with a finance technician through any internet-connected device, including mobile devices.

Finance technicians are available through the Chat Bot service Monday through Thursday from 8 a.m. to 3 p.m. Click the “Chat with us” link at the bottom corner of your screen for this virtual service.

If you experience any trouble with the bot or if you accidentally close the chat at the end of the conversation before you are able to complete the feedback, you can tell us about your experience using the service through this link: Chat bot help & feedback.

For the best experience using our chat bot, please use Google Chrome.

For an alternate way to contact us, please utilize the Comptroller Services Portal (CSP) and create an inquiry with us: https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx

CSP requires a CAC enabled computer and is best used via Google Chrome. Additionally, government computers were updated to include a golden dollar sign icon on your desktop that will take you directly to CSP.

Nellis Finance PCS In-processing Brief

All newly-arrived members are required to attend our in-processing brief so we can ensure they are gained to Nellis AFB, travel vouchers are processed and their pay is correct.

Click on the “Chat with us” link at the bottom of the screen to sign up for the in-person in-processing brief. Briefings are held by appointment only.

In-processing briefs are currently held in the Finance Customer Service lobby, Monday through Thursday at 8 a.m. and 1 p.m. in building 11.  Due to COVID restrictions, briefing sizes are currently restricted to meet local county fire codes.

Chat bot operating hours are Monday through Thursday from 8 a.m. to 3 p.m.

Nellis Finance Retirement and Separation Briefings

All Retirement and Separation briefs are administered through the Nellis Chat Bot.

Please request your Retirement and Separation packet no later than 30 days prior to your final out.

Please have your permissive and terminal leave routed and approved prior to requesting the packet.

Operating hours are Monday through Thursday from 8 a.m. to 3 p.m.