Stop by the Referral Management Center (RMC) front desk once your provider has entered a referral for you and before you depart the clinic. This will permit the staff of the RMC to ensure the referral is visible to RMC staff and validate the contact information we will use to try to reach you.
For an URGENT or ASAP referral, within 3 days call the RMC at (702) 653-2273, Option 2.
For a ROUTINE referral, once 10 days have passed, call the RMC at (702) 653-2273, Option 2.
Audiocare is the automated calling system that is programmed to contact patients to schedule in-house referrals. If the call goes to voicemail the automated machine leaves voicemail; to prompt the you to call the RMC to schedule the specialty appointment.
If the referral is for a specialty not available at the MOFMC you can follow the status of your authorization on-line at www.uhcmilitarywest.com. Using that site you can track not only authorizations but also review the status of your claim(s).
If you are tracking a network authorization please call UnitedHealthcare Military & Veterans at 1-877-988-WEST (1-877-988-9378).
How do I contact referral management?
The RMC has a lobby desk in the MOFMC which is co-located with the Patient Administration and TRICARE.
The RMC has a phone number (702)653-2273, Option 2. The busiest hours and longest wait times on that phone line are from 0945-1400 or after a long weekend.